Singapore Airlines has partnered with OpenAI to bring new advanced AI tools into different parts of its business. This is OpenAI’s first partnership with a major airline.
The airline plans to use this technology to improve customer service and make internal work easier. These AI tools can understand text, audio, diagrams, and videos. They will help make Singapore Airlines’ virtual assistant better and help staff work more smoothly.
At first, the focus will be on improving the airline’s website AI assistant. New features, like flight recommendations, will make the service more personal. The goal is to help customers plan, book, and manage their trips faster and easier.
Singapore Airlines also wants to give its staff an AI-powered assistant. This tool will handle simple questions and give staff quick access to information. It will help staff make faster decisions and focus on more important tasks.
The airline is also looking at using AI to help with complicated tasks like crew scheduling. By checking work needs, staff availability, and rules, the AI will help the team make better and quicker choices.
George Wang, Senior Vice President of Information Technology at Singapore Airlines, said:
“This partnership with OpenAI shows our strong focus on digital innovation. Using these new AI tools, we aim to make our work more efficient, support our staff better, and improve our customer experience, keeping Singapore Airlines a leader in the industry.”
Oliver Jay, Managing Director at OpenAI, added:
“Singapore Airlines is known for great innovation and service. We are excited to work with them to see how advanced AI can make travel better, help employees, and improve complex operations.”
Source: aerospaceglobalnews
