Artificial intelligence (AI) has been used in healthcare for years, but its adoption has grown with new AI models like generative AI. Now, healthcare providers are becoming more interested in “agentic AI” to automate tasks.
Earlier AI assistants needed human guidance, but agentic AI can make decisions on its own. This could be helpful in healthcare, where staff shortages and burnout are common. Many healthcare workers spend most of their time on administrative tasks, such as scheduling, documentation, and insurance communication. These tasks also contribute to high costs, with U.S. healthcare administrative spending reaching $1 trillion annually.
To address this, Salesforce has launched Agentforce for Health, an AI assistant for healthcare providers. It can chat with patients, match them with providers, schedule appointments, summarize patient data, and handle insurance queries. It can also help epidemiologists track diseases and assist with clinical trial patient matching.
A Salesforce survey suggests that AI tools like Agentforce could save healthcare teams up to 10 hours per week. The company will roll out these AI tools by September for clients using its cloud platform.
While Salesforce competes with bigger tech companies like Google and Microsoft in healthcare AI, it believes its strong customer relationship management (CRM) system makes it unique. Along with Agentforce, Salesforce offers Einstein Copilot Health Actions, a conversational AI assistant launched in April.
Source: healthcaredive
